# REFUND & RETURN POLICY
**Last Updated: September 21, 2026**
Thank you for shopping with **ljwqq™**, operated by **Shanghai Chunlin Yaji Network Technology Co., Ltd.**
We hope our DIY and creative products bring more inspiration and enjoyment to your everyday life. If you experience any issue with your order, please contact us at **[service@ljwqq.com](mailto:service@ljwqq.com)**.
## Returns
You may request an eligible return within **30 days of receiving your order**.
To qualify for a return, the item should:
* Be unused or only inspected as reasonably necessary
* Be in its original condition
* Include the original packaging, accessories, and components
* Include proof of purchase or your order number
Please contact us before returning any item so we can provide the appropriate return instructions.
## Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us at:
**[service@ljwqq.com](mailto:service@ljwqq.com)**
Please provide:
* Your order number
* A brief description of the issue
* Clear photos or videos of the product
* Photos of the packaging where relevant
After reviewing the information, we will provide an appropriate solution, which may include a replacement, refund, or other remedy where applicable.
## Non-Returnable Items
Subject to applicable consumer protection laws, we may not accept returns for:
* Items that have been substantially used
* Products intentionally damaged or altered
* Products missing significant parts or accessories
* Customized or personalized products where clearly stated before purchase
* Gift cards
* Products clearly marked as final sale
Nothing in this policy limits any mandatory consumer rights available under applicable law.
## Refunds
Once an approved return is received and inspected, we will notify you of the refund status.
Approved refunds will normally be issued to the original payment method.
Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges may not be refundable unless the return results from an incorrect, defective, or damaged product, or where required by law.
## Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
**[service@ljwqq.com](mailto:service@ljwqq.com)**
We will make reasonable efforts to accommodate your request. However, once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.
## Contact
**ljwqq™ Customer Support**
Email: **[service@ljwqq.com](mailto:service@ljwqq.com)**
Operated by:
**Shanghai Chunlin Yaji Network Technology Co., Ltd.**
---
# SHIPPING POLICY
**Last Updated: September 21, 2026**
This Shipping Policy applies to purchases made through **ljwqq™**.
## Order Processing
Orders are generally prepared for shipment after payment has been successfully confirmed.
Processing times may vary during:
* Weekends
* Public holidays
* Promotional campaigns
* High-volume sales periods
* Unexpected fulfillment disruptions
Once your order has been shipped, available tracking information may be sent to the email address provided during checkout.
## Delivery Times
Delivery time varies depending on factors including:
* Destination country or region
* Selected shipping method
* Local courier operations
* Customs clearance
* Public holidays
* Weather
* Transportation disruptions
Any estimated delivery dates displayed during checkout are estimates unless expressly stated otherwise.
## Tracking Your Order
Where tracking is available, you may receive a tracking number once your order has been dispatched.
Please allow some time for tracking information to appear in the carrier's system.
## Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Please carefully verify:
* Recipient name
* Street address
* Apartment or unit number
* City
* State or province
* Postal code
* Country
* Contact information
If you discover an error after placing your order, contact us immediately at:
**[service@ljwqq.com](mailto:service@ljwqq.com)**
We cannot guarantee that shipping information can be changed after fulfillment has begun.
## International Orders
International orders may be subject to:
* Customs duties
* Import taxes
* VAT
* Brokerage fees
* Other destination-country charges
Unless these charges are specifically collected during checkout, they may be the responsibility of the recipient.
Customs procedures may also cause additional delivery time.
## Delayed or Lost Packages
If your tracking information has not updated for an extended period or your package appears to be significantly delayed, contact us at:
**[service@ljwqq.com](mailto:service@ljwqq.com)**
We will review the available shipping information and assist with the next steps.
## Damaged Packages
If a package arrives visibly damaged, please keep the product and original packaging.
Where possible, send us photographs showing:
* The shipping package
* Shipping label
* Product
* Damaged packaging
## Contact
**ljwqq™ Customer Support**
Email: **[service@ljwqq.com](mailto:service@ljwqq.com)**
Operated by:
**Shanghai Chunlin Yaji Network Technology Co., Ltd.**
---
# PRIVACY POLICY
**Last Updated: September 21, 2026**
This Privacy Policy describes how **ljwqq™**, operated by **Shanghai Chunlin Yaji Network Technology Co., Ltd.**, collects, uses, stores, and shares personal information when you visit our website, purchase products, contact us, or otherwise use our services.
## Information We Collect
Depending on how you interact with our website, we may collect:
### Contact Information
* Name
* Email address
* Telephone number
* Billing address
* Shipping address
### Order Information
* Products purchased
* Order numbers
* Purchase history
* Delivery information
* Return and refund information
### Payment Information
Payments may be processed through independent third-party payment providers.
We generally do not directly store complete payment card numbers.
### Device and Usage Information
Certain information may be collected automatically when you use our website, including:
* IP address
* Browser type
* Device information
* Operating system
* Pages viewed
* Referring website
* Website interactions
* Cookie and similar technology data
### Customer Service Information
When you contact us, we may collect information included in your communication, such as:
* Questions
* Feedback
* Order information
* Photographs
* Videos
* Other information you voluntarily provide
## How We Use Your Information
We may use personal information to:
* Process and fulfill orders
* Process payments
* Arrange shipping
* Provide order updates
* Handle returns and refunds
* Respond to customer inquiries
* Prevent fraud
* Maintain website security
* Improve our products and website
* Analyze website performance
* Provide marketing communications where permitted
* Comply with legal obligations
## Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
* Provide essential website functionality
* Maintain shopping cart information
* Remember preferences
* Analyze website usage
* Improve website performance
* Measure advertising effectiveness
* Support marketing activities
Where required by applicable law, non-essential cookies will be used subject to appropriate consent.
## Sharing Personal Information
We may share necessary information with service providers that help us operate our business, including:
* E-commerce platforms
* Payment processors
* Shipping and logistics providers
* Customer service providers
* Analytics providers
* Advertising providers
* IT and security providers
* Professional advisers
We may also disclose information where required by applicable law, regulation, court order, or lawful legal process.
## Data Retention
We retain personal information only for as long as reasonably necessary to:
* Complete transactions
* Provide customer support
* Maintain business records
* Prevent fraud
* Resolve disputes
* Meet tax, accounting, regulatory, and legal obligations
## Your Privacy Rights
Depending on your location, you may have rights including the right to:
* Request access to personal information
* Request correction of inaccurate information
* Request deletion
* Restrict certain processing
* Object to certain processing
* Withdraw consent
* Request data portability
* Opt out of certain marketing communications
Legal limitations and exceptions may apply.
To submit a privacy-related request, contact:
**[service@ljwqq.com](mailto:service@ljwqq.com)**
We may request reasonable information to verify your identity before processing certain requests.
## International Processing
Because ljwqq™ operates online and may use international service providers, personal information may be processed in countries other than your country of residence.
Where required, appropriate safeguards will be used in accordance with applicable law.
## Children's Privacy
Our website is not intended to knowingly collect personal information from children in violation of applicable law.
## Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
## Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, technologies, or legal requirements.
The latest version will be posted on our website.
## Contact Us
**ljwqq™**
Operated by: **Shanghai Chunlin Yaji Network Technology Co., Ltd.**
Email: **[service@ljwqq.com](mailto:service@ljwqq.com)**
---
# TERMS OF SERVICE
**Last Updated: September 21, 2026**
Welcome to **ljwqq™**.
This website is operated by **Shanghai Chunlin Yaji Network Technology Co., Ltd.**
Throughout these Terms, “ljwqq™,” “we,” “us,” and “our” refer to the store and its operator where applicable.
By accessing our website, placing an order, purchasing products, or using our services, you agree to these Terms of Service.
## 1. Online Store Terms
You must have the legal capacity required under applicable law to purchase products through this website.
You may not use our website or products for any unlawful or unauthorized purpose.
## 2. Product Information
ljwqq™ offers DIY, handmade-inspired, creative craft, decorative, and related lifestyle products.
We make reasonable efforts to present product photographs, descriptions, colors, dimensions, materials, quantities, and other information accurately.
Actual products may vary slightly due to:
* Screen settings
* Photography
* Lighting
* Material variations
* Production batches
* Handmade-style characteristics
* Minor manufacturing differences
Small differences in texture, pattern, color, shape, or finish may be normal for certain DIY and creative products.
## 3. DIY and Craft Products
Some ljwqq™ products may require:
* Assembly
* Painting
* Decorating
* Crafting
* Cutting
* Shaping
* Other user participation
Finished results may vary depending on:
* Individual technique
* Skill level
* Tools used
* Assembly method
* Materials used
* Personal creative choices
Product images showing finished projects may be examples or creative inspiration unless otherwise clearly stated.
Please follow all instructions and safety information supplied with the product.
## 4. Prices
Product prices may change without prior notice.
Promotional offers may:
* Be available for limited periods
* Apply to selected products
* Require minimum purchase quantities
* Be subject to additional promotional terms
The applicable price will be shown before order completion, subject to correction of obvious technical or pricing errors where legally permitted.
## 5. Orders
Where permitted by law, we may refuse, limit, or cancel orders for reasons including:
* Suspected fraud
* Payment authorization failure
* Inventory errors
* Pricing errors
* Technical errors
* Unusual purchasing activity
* Violation of these Terms
If payment has already been collected for an order that we cancel, an appropriate refund will be issued.
## 6. Payment
Available payment methods will be displayed during checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Payments may be processed by independent third-party payment providers.
## 7. Shipping
Shipping and delivery are governed by our Shipping Policy.
Delivery dates are estimates unless expressly stated otherwise.
## 8. Returns and Refunds
Returns and refunds are governed by our Refund & Return Policy and applicable consumer protection laws.
## 9. Product Use and Safety
Customers are responsible for using products according to the instructions provided.
Where relevant:
* Keep small components away from young children
* Use appropriate supervision for children's craft activities
* Handle tools carefully
* Follow product-specific safety instructions
* Do not use products for unintended purposes
* Observe age guidance or warning information where provided
## 10. Intellectual Property
Unless otherwise stated, website content including:
* ljwqq™ branding
* Logos
* Product names
* Photography
* Graphics
* Illustrations
* Videos
* Written content
* Product descriptions
* Website layouts
is owned by us, licensed to us, or otherwise used with authorization.
Protected content may not be commercially reproduced, copied, distributed, modified, or exploited without appropriate authorization.
## 11. User Content
If you submit reviews, photographs, project images, feedback, comments, or other content, you are responsible for ensuring that your content does not violate applicable law or third-party rights.
We may remove content that is unlawful, fraudulent, abusive, misleading, infringing, or otherwise inappropriate.
## 12. Third-Party Services
Our website may use third-party:
* Payment providers
* Shipping providers
* Applications
* Integrations
* Analytics tools
* Advertising services
* External links
These third-party services may operate under their own policies and terms.
## 13. Prohibited Uses
You may not use our website:
* For unlawful activity
* To submit fraudulent information
* To interfere with website security
* To distribute malware
* To attempt unauthorized access
* To infringe intellectual property rights
* To commercially scrape protected content without authorization
* To engage in deceptive or abusive activity
## 14. Disclaimer
We make reasonable efforts to maintain accurate website information and reliable services.
Nothing in these Terms limits rights or remedies that cannot legally be excluded under applicable consumer protection laws.
## 15. Limitation of Liability
To the maximum extent permitted by applicable law, ljwqq™ and its operator will not be responsible for indirect, incidental, special, or consequential losses where such liability may legally be limited.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
## 16. Changes to These Terms
We may revise these Terms periodically.
The updated version will be posted on our website.
## 17. Contact
**ljwqq™**
Operated by:
**Shanghai Chunlin Yaji Network Technology Co., Ltd.**
Email:
**[service@ljwqq.com](mailto:service@ljwqq.com)**
---
# COOKIE POLICY
**Last Updated: September 21, 2026**
This Cookie Policy explains how **ljwqq™**, operated by **Shanghai Chunlin Yaji Network Technology Co., Ltd.**, may use cookies and similar technologies.
## What Are Cookies?
Cookies are small data files that websites may store on your browser or device.
Cookies may help websites:
* Function correctly
* Remember preferences
* Maintain shopping cart information
* Understand website usage
* Measure website performance
* Support advertising activities
## Essential Cookies
These cookies may support important functions including:
* Shopping cart operation
* Checkout functionality
* Website security
* Customer login
* Fraud prevention
## Functional Cookies
Functional cookies may remember preferences and improve your browsing experience.
## Analytics Cookies
Analytics tools may help us understand:
* Website traffic
* Pages viewed
* Visitor interactions
* Website performance
## Advertising Cookies
Where permitted by law, advertising technologies may be used to:
* Measure advertising performance
* Understand campaign effectiveness
* Provide more relevant advertising
## Managing Cookies
Depending on your location and applicable law, you may be able to manage non-essential cookies using our website's cookie preference tools.
You may also control cookies through your browser settings.
Disabling certain cookies may affect some website functionality.
## Contact
For questions concerning cookies or privacy:
**[service@ljwqq.com](mailto:service@ljwqq.com)**
**ljwqq™**
Operated by **Shanghai Chunlin Yaji Network Technology Co., Ltd.**
---
# CONTACT US
## Welcome to ljwqq™
At **ljwqq™**, we believe creativity can turn ordinary moments into something personal, playful, and beautiful.
If you have questions about our DIY products, craft supplies, an existing order, shipping, returns, refunds, or anything else related to your purchase, our customer service team is here to assist you.
## Customer Service Information
**Brand:** ljwqq™
**Category:** DIY / Handmade / Creative Crafts
**Company:** Shanghai Chunlin Yaji Network Technology Co., Ltd.
**Customer Service Email:** [service@ljwqq.com](mailto:service@ljwqq.com)
For order-related inquiries, please include your order number and the email address used during checkout whenever possible.
## We Can Help With
* Product information
* DIY and craft questions
* Order status
* Shipping and tracking
* Address corrections
* Missing components
* Damaged products
* Incorrect products
* Returns
* Refunds
* Cancellation requests
Contact us at:
**[service@ljwqq.com](mailto:service@ljwqq.com)**
© 2026 **ljwqq™**. All rights reserved.
Operated by **Shanghai Chunlin Yaji Network Technology Co., Ltd.**