Frequently Asked Questions
Everything you may wish to know before welcoming an LJWQQ creation into your home.
Last updated: September 22, 2026
How long does order preparation take?
Orders are carefully prepared within 1–3 business days. Processing time is separate from shipping transit time. During holidays, launches, or unusually busy periods, preparation may take a little longer.
When will my order arrive in the United States?
After dispatch, standard delivery to the United States is generally estimated at 5–12 business days. Carrier, destination, customs, weather, and peak-season conditions can affect the final arrival date.
Will I receive tracking information?
Yes. When your parcel leaves us, tracking details are sent to the email used at checkout. Please allow up to approximately 48 hours for a newly created label to show movement.
What is your return window?
You may request a return within 30 calendar days after confirmed delivery. Contact us before sending anything back so we can authorize the return and provide the correct instructions.
Who pays return shipping?
LJWQQ covers return shipping for approved returns, including eligible preference-based returns and verified quality, damage, or incorrect-item cases. We may issue a prepaid label or reimburse an approved reasonable standard return cost. Unauthorized express or premium postage may not be reimbursed.
Where do I send an approved return?
Approved returns are sent to our company address: Room 101, Building 3, No. 888 Cenghai Road, Chenjia Town, Chongming District, Shanghai 202162, China. Please do not ship without first contacting service@ljwqq.com.
Can I change or cancel an order?
Please contact us within 12 hours of placing the order. We will do our best to help, but changes or cancellations cannot be guaranteed once processing or fulfillment has begun.
What should I do if my item arrives damaged or incorrect?
Email us as soon as possible—ideally within 7 days of delivery—with your order number and clear photographs of the item, packaging, and shipping label. We will review the case and arrange an appropriate solution.
When will I receive my refund?
Once a returned parcel arrives, inspection is normally completed within 5 business days. Approved refunds are issued to the original payment method within 1–3 business days; your bank or payment provider may require additional posting time.
How can I contact your team?
Email service@ljwqq.com or call +86 371 6897 8493. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM PST. We aim to respond within 1–2 business days.