1. Processing time

Orders are normally processed within 1–3 business days. Business days exclude weekends and public holidays. Processing time is separate from delivery transit time. Personalized products, peak seasons, or address verification may require additional time.

2. United States delivery estimate

After dispatch, standard delivery to the United States is generally estimated at 5–12 business days. This is an estimate rather than a guaranteed arrival date. Customs checks, weather, carrier disruption, remote destinations, and seasonal volume may affect delivery.

3. Shipping methods and charges

Available delivery methods, charges, and any free-shipping eligibility are displayed at checkout before payment. Please review the selected method and destination carefully before submitting your order.

4. Tracking your parcel

Once your order ships, tracking details are sent to the email address provided at checkout. A newly created label can take approximately 48 hours to update. If there is still no movement after that period, contact service@ljwqq.com.

5. Accurate delivery information

Please provide a complete and accurate recipient name, street address, apartment or unit number, city, state, postal code, telephone number, and email. If you notice an error, contact us immediately. We cannot guarantee corrections after fulfillment begins, and costs caused by an incorrect or incomplete address may be deducted from any available refund unless required otherwise by law.

6. Split shipments

Items from the same order may occasionally travel in separate parcels. If so, you may receive more than one tracking number, and parcels may arrive on different days.

7. Delayed, lost, or marked-delivered parcels

If a parcel is delayed, first check the carrier tracking and surrounding delivery area. For a parcel marked delivered but not found, also check with household members, neighbors, the building desk, and the local carrier. Then contact us promptly with your order number so we can assist with a carrier inquiry. Carrier investigations may require time and do not automatically confirm loss.

8. International orders, customs, and duties

International destinations may impose import duties, taxes, or brokerage charges. Unless checkout clearly states otherwise, these charges are the recipient’s responsibility and are not included in the product or shipping price. Refusal or non-payment may result in return costs or deductions where legally permitted.

9. Return shipping

For approved returns, LJWQQ covers return shipping in accordance with our Return & Refund Policy. Please contact us before shipping. Approved returns are directed to our company address using the instructions we provide.